This privacy policy is for the Travel booking made via phone, in person or website [www.boltontravel.com], operated by Bolton Travel Limited, and governs the privacy of its users who choose to use it.
The policy outlines the areas where user privacy is concerned and explains the obligations and requirements of the users, the website, and the website owners. It also details how this website processes, stores, and protects user data and information.
Reasons to read this policy: Please carefully read this privacy policy as it contains important information about how your personal data will be used.
Bolton Travel Limited (referred to as 'we' or 'us') is the data controller responsible for processing your personal data, as defined by the General Data Protection Regulation and other relevant legislation.
Personal data we may collect about you / Information you provide: Whenever you complete forms on the Website, by email, or in person, we will obtain personal information about you, such as your name, email address, and phone number.
We will also collect personal information when you provide feedback, post material, contact us through any medium, sign up for a service, make purchases through the website, share information via social media functions, enter a competition, complete a survey, or report a problem with the Website.
From time to time, we may request sensitive personal data. If such data is requested, we will provide additional information about why it is being requested and how it will be used.
We may retain a record of any contact you make with us.
Personal Information about other individuals: If you provide information on behalf of someone else, you confirm that the other person has appointed you to act on their behalf and has agreed to:
- Give consent for the processing of their data;
- Receive data protection notices on their behalf;
- Give consent for any transfer of their data.
Information from third parties: We may receive information about you from other sources, such as banking institutions, which will be added to the information already held about you to supply our services and products to you.
Information that will be collected automatically: We may monitor your use of the Website through cookies and similar tracking devices. This helps us understand user behavior and build user profiles, but such data will be aggregated or statistical and not identify you individually.
We may also collect information about your device each time you use the Website and use GPS technology or other location tracking software to determine your location for certain features of the Website.
We will use your personal data for the following purposes:
- Identifying you and managing your accounts with Bolton Travel Limited;
- Administration and customer profiling;
- Research, statistical analysis, and behavioral analysis;
- Marketing, fraud prevention, and detection;
- Billing and order fulfillment;
- Customizing the Website to your preferences;
- Notifying you of changes to the Website or our services/products;
Our lawful basis for using your personal data: By agreeing to this Privacy Policy, you consent to us processing your personal data as detailed within this Policy. We may also process your personal data to comply with legal obligations or when in the public interest or to protect your vital interests.
Marketing and opting out: If you provide consent to receive news, special offers, or promotions, we may contact you by various means. We may also share your data with business partners for marketing purposes unless you opt out.
Disclosure of your personal data: We may disclose your personal data to other companies that become partners or part of our group, third parties acquiring Bolton Travel Limited, our agents and service providers, law enforcement and regulatory agencies, and business partners for marketing purposes.
Keeping your data secure: We use technical and organizational measures to safeguard your personal data, but we cannot guarantee the security or integrity of data transferred via the internet.
Transfers of data out of the EEA: We will take reasonable efforts to ensure data is not transferred outside the EEA. If transfers are necessary, we will ensure adequate protections are in place.
This policy provides important information about how we handle your personal data. Please read it carefully. If you have any concerns, please contact us using the provided contact details.
For detailed information on protecting your information and devices from online problems like fraud, identity theft, and viruses, visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Monitoring: We may monitor and record communications with you (such as phone calls and emails) for quality assurance, training, fraud prevention, and compliance purposes.
Your Consent and Rights of Access: We collect and store information about you with your consent, as explained above. You provide consent when contacting us, completing forms on our website, using our service, and agreeing to this Privacy Policy. You can change or withdraw your consent at any time.
- You have the right to access your personal records and information we hold about you. There is no charge for this service.
- You can request corrections to any inaccuracies in the data we hold about you, and we will make immediate corrections.
- You have the right to have your data erased.
- If you want us to keep your information but not process it, please let us know. You can also object to direct marketing and specify the communication channels you object to.
- You have the right to data portability, and we will provide your data in a CSV file format.
To exercise any of these rights, write to us at accounts@boltontravel.com with your full name, address, telephone number, and email address. You'll need to provide proof of identity and specify the data you want access to, amended, or removed.
Data Storage: We'll store your data as long as necessary for processing purposes. Data may be deleted if you withdraw consent, the purpose for processing is no longer relevant, data is outdated or inaccurate.
Website Privacy: This website prioritizes user privacy and complies with all UK national laws and requirements.
Use of Cookies: This website uses cookies to enhance user experience. Users can allow or disallow cookies on their first visit. This complies with legislation requiring explicit consent from users before leaving or reading files like cookies.
Tracking Software: Google Analytics is used to monitor website visitors, but it does not store personal information.
Contact & Communication: Users contacting this website provide personal details at their own risk, but information is kept private and secure.
Email Newsletter: This website operates an email newsletter program. Subscribers are informed about products and services, and they can unsubscribe at any time. Subscriptions comply with UK Spam Laws, and personal details are not shared with third parties.
External Links: Caution is advised when clicking external links, and this website is not liable for external website contents.
Adverts and Sponsored Links: Sponsored links and adverts may be served through advertising partners with their privacy policies.
Social Media Platforms: Interaction on social media platforms is subject to the platform's terms and conditions and privacy policies. Be cautious when clicking shortened URLs shared on social media platforms, as this website is not responsible for any implications caused by visiting these links.
Updated on 26st August 2023
All our Holidays are ATOL protected as we share ATOL 3853 with Brightsun Travel (UK) Ltd