1.1 - Thank you for choosing our services. By making a booking or using our service, you agree to adhere to all our terms & conditions and general information. To secure your services, a fixed, non-refundable amount must be paid. The terms and conditions will be governed by English law, and the English Courts will have jurisdiction over any disputes. If desired, you may opt for the law and jurisdiction of Scotland or Northern Ireland.
1.2 (a) - Please note that all deposits paid to us are non-refundable.
1.2 (b) - For the safety and well-being of minors, they must be accompanied by a legal guardian or an adult over the age of eighteen, unless required by law. If a child is traveling without a parent and with a legal guardian or another family member, a child travel consent letter must be provided and carried during the tour/trip.
1.2 (c) - If you book through our sub-agent/partner, they will hold your non-refundable deposit and other payments until Bolton Travel sends confirmation of booking or invoice.
1.2 (d) - Please be informed that we do not accept cheque payments for tours within 14 days of travel. All payments within this period must be made via Bank Transfers or cash (subject to a limit). Contact us to confirm the acceptable amount in cash prior to making the booking(s).
1.3 - A binding contract between us is established when you book with Bolton Travel or use any of our services.
1.4 - The maximum allowed baggage weight on our tours is 23 Kg, with dimensions not exceeding 90 x 75 x 43 cm / 35.5 x 29.5 x 16 ins. Each passenger is allowed only one (1) bag; additional bags will depend on the available space on the mode of transport and may be subject to excess baggage charges.
1.5 - Our suppliers, such as accommodation or transport providers, have their own booking conditions or conditions of carriage, which constitute a direct contract between you and the supplier. Some of these conditions may limit or remove the relevant transport provider's or supplier's liability to you. If you require copies of such conditions, you can request them via email to accounts@boltontravel.com or from the offices of the relevant supplier.
1.6 (a) - Please note that all our tours operate with pre-allocated seating. We reserve the right to assign or reassign seats at any time, even after boarding the mode of transportation. Any indication of your seating is for reference only and is subject to change without prior notification. Unfortunately, Bolton Travel Ltd and its carriers cannot accommodate seating requests under any circumstances.
1.6 (b) - On limited tours, front seats may be purchased, subject to availability. This offer is available for bookings of two on the front row and is subject to availability. Front row seats cannot be purchased for transfer journeys. Children or single passengers are not allowed to occupy front seats. If your tour is canceled and front seats are not available on the new tour, you will be refunded the supplement without any other compensation. If we cannot accommodate your front seat request, you will be refunded the supplement before your tour departure or on day one of the tour. Please note that on some coaches, the legroom on the front seats may be slightly less due to the presence of a modesty board in front.
1.7 - For our tours, we may operate multiple coaches. If you wish to travel together, please make sure to book under one booking and with the same pickup location.
1.8 - It is important to note that the coach, accommodation, and service facilities may vary for each individual, even if they are traveling on the same tour, vehicle, or hotel.
2.1 Upon confirmation of your tour/trip, the remaining balance must be paid within the specified time frames (including any surcharges mentioned in clause 3) to the office / online/ over the phone, where you made your booking. Payment is considered cleared once it reflects in our account. The deposit per person (total tour/trip cost, excluding discounts or offers) and balance due dates are as follows:
| Holiday Type | Deposit | Balance Due |
|---|---|---|
| Flight Tours & FIT Tours | 50% of holiday cost | 13 Weeks prior |
| MICE & Events | 50% of holiday cost | 26 Weeks prior |
| One Day Tours | 100% of holiday cost | At Time of Booking |
| MICE & Events Coach Tours | 50% of holiday/ event cost | 8 Weeks prior |
2.2 - If you make a booking after the balance due date, you must pay the full holiday cost at the time of booking. Payment options include bank transfer, debit card, credit card, or cash. Please note that there is a limit on the amount of cash that can be accepted.
2.3 - When booking online, making a payment does not guarantee confirmation. Your booking is only confirmed when we send you the final confirmation of the booking. If we are unable to confirm your services due to lack of availability after you make a payment through the online booking portal, we will refund any monies paid to us. Please be aware that any refund owed may take between four to eight weeks to reflect in your bank account. We cannot be held responsible for any interest, surcharges, or fees incurred due to a delay in money transfer.
2.4 - The price per person is based on 2/3 adults sharing a room. Children must share a room with 2/3 adults, and the maximum occupancy is three adults (excluding infants). We reserve the right to arrange split rooms if necessary. A Triple room may consist of three single beds; while we guarantee a triple occupancy, we cannot guarantee bed splits.
2.5 - The Early Bird Offer does not apply to infants aged 0-23 months for any holidays mentioned on our website, brochure, flyer, or advert. Infant prices for coach holidays cover a seat only.
2.6 - It is your responsibility to ensure the balance is paid on time. Failure to do so may result in the cancellation of your booking, and we reserve the right to cancel your travel arrangements and retain your deposit.
2.7 - Early Bird offers and other promotional/web-only discounts are applicable only in conjunction with confirmed bookings and deposit payments.
2.8 - Please carefully review the confirmation invoice and any other documents issued by Bolton Travel. If you notice any errors or inaccuracies, inform the booking agent immediately, as changes may not be possible later. Once the confirmation email / invoice / e-ticket has been sent to you, you will be liable to pay for any additional charges incurred.
3.1 - The price of the Services will be as quoted on the Website/ email or on your invoice at the time of booking, except in cases of error. Please note that our Prices are SUBJECT to change at any time, but such changes will not affect bookings that have already been accepted in writing by us. BOLTON TRAVEL LTD AND ITS AFFILIATES expressly reserve the right to correct any pricing errors on our website, written material, and/or on reservations made under an incorrect price. Once we have sent you a booking confirmation, we will only change the price of your holiday if there is a change or increase in any one or more of the following:
(a) - Transportation costs (including flight supplements and fuel costs, etc.).
(b) - Dues, taxes, or fees chargeable, such as landing taxes or embarkation/disembarkation fees at ports and airports; or
(c) - The exchange rate applicable to the particular holiday package. (Our prices are fixed using the exchange rates available in the month of September 2022)
(d) - In the event of a significant increase in any of the components included in your tour cost, such as hotels, entrances, flights, tours, transportation, entry fees, and food.
3.2 - If the price of your holiday goes down due to the changes mentioned above by more than 2% of your holiday cost, you will be entitled to a refund. However, please be aware that travel arrangements are not always purchased in the local currency, and some apparent changes may have no impact on the price of your travel due to contractual and other protections in place.
3.3 - In the event that we increase the cost of your holiday by more than 10%, you have the option to cancel the holiday by notifying us within seven days from the date you receive the confirmation or invoice with the increased amount. We will then refund you the full amount paid by you to Bolton Travel for your booking or adjust the figures with other bookings you may wish to make.
3.4 - Please note that Early Bird Offers and discounts are only applicable to flight tours when the land arrangements and flight components fall within the given budget of the tour price. Early Bird discounts will not apply to flight tours when flight/hotel surcharges are present. Any applicable discounts are only valid for tours that are not amended in any manner.
3.5 - The Company is not obliged to provide a breakdown of the costs involved in a holiday.
4.1 - For Coach Tours, changes to the name, date, or tour itinerary are possible as outlined below, subject to receiving written notification.
| Amendment / Change for CoachTours Only | More than 30 days before departure | 29-14 days before departure | 13-8 days before departure | 7-2 days before departure |
|---|---|---|---|---|
| Name Change | £ 25 per person | £ 50 per person | £ 100 per person | £ 150 per person |
| Tour Date Change | £ 25 per person | N/A | N/A | N/A |
| Tour Upgrade(Longer Tour) | Free | N/A | N/A | N/A |
| Tour Downgrade (Shorter Tour) * | £ 25 per person* | N/A | N/A | N/A |
A Tour downgrade must be paid in full at the time of change and will be considered a final change. Downgrades are only permissible to a three-day tour; further downgrades are not allowed. Please note that downgrades are not permitted on tours of 3 days or less, UK Tours, or affiliate partner tours.
4.2 - Cancellation terms for One Day tours operated by Bolton Travel Ltd will follow Clause 5.1 Coach Tours. Name changes or date changes for One Day tours operated by Bolton Travel Ltd will be allowed up to 7 days prior to departure, provided we receive the request in writing. An administrative fee of £30/$45 (USD) per person will be applicable.
4.3 - We allow a maximum of two amendments per booking, subject to approval, with the administration charges stated above applying to each amendment. More than two changes are not permitted.
4.4 - Any amendment made after confirmation of flight tours or FIT Tours will be subject to the cancellation fees stated in clause 5.1 of these terms and conditions.
4.5 - If you wish to replace any individual in your booking after confirmation, it will be your responsibility to find a replacement. Bolton Travel cannot be held responsible for introducing another individual to replace the original tour participant.
4.6 - Any change and subsequent re-change back to the original non-amended booking will be considered as a change(s), and no refund, discount, or compensation will be provided for such eventualities.
4.7 - You may change your pick-up/drop-off point up to 10 days before departure with our approval (21 Days during departures covering bank and National holidays). Changes within ten days may not be possible, and if feasible, an admin charge of £15 per person will be applied. Pick-up/drop-off points will be confirmed only 24 hours before departure and are subject to availability.
4.8 - Please be aware that any changes or amendments will void any discounts, offers, or deals given at the time of the original booking.
Note: Certain travel arrangements (e.g., Apex/No-frills airline tickets) may not be changeable after a reservation has been made, and any alteration request could result in a cancellation charge of up to 100% of that part or all of the arrangements.
4.9 - Airline tickets, railway bookings, cruises, entrance fees, and similar services are non-changeable and non-flexible, and therefore, no refunds will be provided. If you wish to purchase air tickets or other tickets with date change and name change facility, please specify your requirements at the time of booking, and we will inform you of any additional premium that may apply.
5.1 - If you or any member of your party wishes to cancel your holiday, you must notify us or the agent with whom you made the booking in writing. In the event of cancellation, the following cancellation fees, as set out in the table below, will apply. The cancellation schedule will be calculated from the time of receiving the written notification. The cancellation policy will be applicable if:
a) - A tour participant cannot adhere to the tour payment schedule as set out,
b) - Visas for any countries are not granted, or
c) - Any tour participant is unable to travel for any reason whatsoever, including medical grounds, death, visas, jury service, and other reasons (please contact us for an exhaustive list).
Please note that the specific cancellation fees may vary depending on the timing of the cancellation and the nature of the holiday package. It is advisable to review the cancellation policy at the time of booking and contact us or the agent for any clarifications.
| Notice Given for Cancellation | Coach Tours | Other Tours (Flights / Cruise / Tours |
|---|---|---|
| 28 Days or More | 50% of total holiday cost | 50% of total holiday cost OR fully Non-Refundable, please check at the time of the booking. |
| 27 - 14 Days | 75% of total holiday cost | 75% of total holiday cost OR fully Non-Refundable, please check at the time of the booking. |
| 13 - 7 Days | 90% of total holiday cost | 90% of total holiday cost OR fully Non-Refundable, please check at the time of the booking. |
| 6 Days or less | 100% of total holiday cost | 100% of total holiday cost OR fully Non-Refundable, please check at the time of the booking. |
The cancellation charges indicated are calculated as a percentage of the total holiday price, excluding insurance premium or any additional charges that may need to be paid in full (e.g., visa charges, courier, postal, event management charges, etc.).
5.2 - If you choose to cancel a holiday and re-book, please be aware that this will be subject to the cancellation terms outlined within these booking conditions.
5.3 - If you decide to cancel flights, they are non-refundable.
5.4 - If you decide to cancel holidays, whether they include flights or not, they are non-refundable.
5.5 - Flights and holiday bookings are non-changeable and non-refundable unless Bolton Travel team has confirmed, via email, different terms, and conditions for cancellations.
5.6 - Please note that additional fees will apply for making changes to your bookings.
6.1 - All bookings made through our web portal or over the phone are considered provisional until Bolton Travel issues a final confirmation invoice. Payment at the time of booking does not guarantee the confirmation of your booking.
6.2 - All bookings made through our web portal and phone are subject to accuracy checks by Bolton Travel before confirming the requested services. If the details you provide during the booking process (such as rooming, seating, dietary preferences, etc.) are contrary to these Terms & Conditions or the published general information, we reserve the right to refuse the booking. In such cases, we will contact you to inform you of the inaccuracies. You may then choose to amend the booking in accordance with accepted policies and pricing or cancel your provisional booking with Bolton Travel. Online bookings may allow selections that go against our policy; however, these selections are subject to our approval.
6.3 - All bookings processed through the online booking portal or over the phone must be paid in UK Sterling (£ GBP). If you opt to use a debit/credit card issued by a non-EU bank or a FOREX/pre-paid card, you will incur surcharges/fees imposed by your issuing bank or building society, along with a 2% charge by us.
6.4 - It is your responsibility to ensure that all details are accurate before completing your booking and making a payment. Any amendments made after confirmation will be subject to the cancellation/change fees stated in clauses 4 and 5 of these terms and conditions.
7.1 - At times, it may be necessary for us to make changes to your holiday plans, and we reserve the right to do so at any point. If, for any reason, we are unable to provide the originally booked travel arrangements or similar options, you have two choices: you can either receive a full refund of all monies paid, or you can opt for alternative travel arrangements of comparable standard, if available. As per EU regulations, we are obliged to inform you about the actual carrier operating your flight, connecting flight, or transfer. We will list the carriers to be used or likely to be used as follows (though other scheduled carriers may also be used occasionally): EMIRATES / TURKISH AIRLINES / EGYPT AIR / SWISS AIR / EASYJET / ALITALIA / BRITISH AIRWAYS / AIR FRANCE / SINGAPORE AIRLINES / LUFTHANSA / UNITED AIRLINES / BRITISH MIDLANDS / AMERICAN AIRLINES / DELTA / CONTINENTAL / GULF AIR / KLM / VIRGIN, and so on.
7.2 - Minor Changes to Your Holiday: If we make minor changes to your holiday, such as altering the travel time, changing an excursion, using a different departure and return point, using a different mode of transportation to a major joining point (e.g., London), adjusting accommodation to a lower official classification for one or two nights, or making non-major changes to the advertised tour itinerary, you will not be eligible for any compensation resulting from these minor adjustments.
7.2(a) - Dover Pick-Up: Please note that Dover pick-up can only be provided if the ferry departs from the Port of Dover, and thus Dover pick-up is not guaranteed. If you wish to change your pick-up point, any associated costs will be your responsibility. It is important to clarify the pick-up arrangements prior to booking, as once your tour/trip/holiday is booked, it will not be possible to change the airport/seaport, and you will be liable to pay for any such changes.
7.2(b) - External Pick-Up Arrangements: If you have arranged for an external pick-up, transportation from your chosen pick-up point to the boarding point of the coach may be arranged via a private car, minibus, or alternative coach. In the case of a return pick-up/drop-off service, there might be a waiting time of up to two hours for a connecting coach. If the wait exceeds two hours, Bolton Travel may provide a dinner voucher.
7.2(c) - Timings of External Pick-Ups: Bolton Travel reserves the right to change the timings of any external pick-up at any time.
7.3 - Major Changes to Your Holiday: If we make a major change to your holiday, such as changing your UK airport (unless changing from one recognized London airport to another) or altering the departure or return time by more than 12 hours, we will inform you of the change as soon as possible. In such cases, you have the following options: you can choose to accept the change and proceed with the holiday as amended, opt for an alternative holiday (and receive a refund of the cost difference if the alternative is cheaper), or cancel your booking altogether.
7.4 - Cancellation Due to Major Changes: If you choose to cancel your booking as a result of a major change, we will refund all monies that you have paid to us for services rendered solely by us. However, no compensation will be provided for any other bookings or losses you may have incurred due to the change.
7.5 - Exclusion of Liability for Compensation: We will not be liable to pay compensation in the following cases of major or minor changes:
7.5(a) - Cancellation of Additional Services: We will not be liable for compensation or costs resulting from us cancelling a tour if you have independently booked additional services beyond the specified tour. This includes, but is not limited to, hotel accommodations and transportation (flights, train, coach, car, minibus, ship/ferry). Any subsequent bookings made solely by you, despite our confirmation of the tour, will not be compensated by us.
7.5(b) - Unforeseeable Circumstances: We will not be liable for compensation if the change is due to unusual or unforeseeable circumstances beyond our control or the control of our suppliers, even if all due care had been exercised. Such circumstances include, but are not limited to, hostilities, political unrest, war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disasters, floods, fires, epidemics or health risks, advice from environmental health offices or bodies, technical problems with transport, road traffic conditions, airport closures, adverse weather conditions, or similar events beyond our control.
7.6 - Cancellation/Restriction of Excursions: In the event of unusual or unforeseeable conditions, including national holidays, public holidays in the country of visit, or other circumstances necessitating the cancellation or restriction of any excursion, we will offer to reimburse clients the difference between the ticket price or refund our contracted rate, and not the advertised individual entrance cost. (Please note that infants and children may not be eligible for this refund in some cases).
7.7 - Trade Fairs, Exhibitions, and Holidays: During the holiday season, there may be various trade fairs, exhibitions, public holidays, national holidays/events, and seminars. While we make efforts to avoid these, it may become necessary to change the hotels offered and their locations to another town or city. In such cases, no complaints regarding service or itinerary changes will be entertained from the tour participant during or after the tour.
8.1 - Minimum Passenger Requirement: To operate each tour, a minimum number of passengers must be booked. In the event that the minimum number of people required for a specific date is not met, we may need to cancel the tour for that date. If we cancel the tour due to insufficient passenger participation, we will provide a full refund of the amount you have paid to us for the tour services rendered by us. Please note that Bolton Travel holds the right to amend, amalgamate, alter, vary, or cancel a tour without incurring any liability to pay compensation. We cannot be held responsible for any costs you incur as a result of the tour's cancellation due to lack of passenger participation.
8.1(a) - Notification of Cancellation: In the event of tour cancellation due to insufficient passenger numbers, we will inform you at least 14 days prior to the departure date. For tours lasting less than 2 days, we will notify you at least 5 days before the departure date. The cancellation notification will be conveyed through phone, email, or in writing.
8.2 - Cancellation for Other Reasons: We reserve the right to cancel your holiday for any reason in exceptional circumstances before departure. In such situations, the Company will make every effort to offer alternative arrangements of equivalent or very closely similar standard and price, if available.
9.1 - We welcome bookings from individuals with special needs who may have special requests. While we endeavour to accommodate these requests whenever possible, please be aware that we cannot guarantee that all our tours will be wheelchair friendly.
9.2 Bolton Travel reserves the right to decline a booking or service for an individual passenger if the appropriateness of the tour is a concern.
9.3(a) - IMPORTANT: If you have any special needs or specific requests, please provide them to us in writing. However, please note that submitting a request does not guarantee that it will be granted or adhered to.
9.3(b) - Any special requests, such as packed breakfasts, must be directly made by the client to the respective hotel. Bolton Travel LTD or its affiliates cannot take responsibility for or guarantee such services. Any additional costs incurred due to these requests will be the client's responsibility.
9.4 - Please note that we cannot provide tour representatives or drivers for personal assistance with walking, dining, boarding, or disembarking transportation, or any other individual needs.
9.5 - Step-Free Access: It is important to be aware that some hotels, restaurants, coaches, and attractions may not have step-free access. If step-free access is essential for the successful completion of your tour, we strongly recommend consulting our sales team before making a booking with Bolton Travel to ascertain the suitability of hotels, restaurants, coaches, and attractions.
9.6 - Traveling with Another Party: If you wish to travel with another party, you must inform us in writing at the time of booking. To facilitate this, both parties need to be part of the same booking, have the same pick-up/drop-off point, and participate in the same tour. While we will do our best to accommodate such requests, circumstances beyond our control may prevent us from guaranteeing that the booking will be together.
9.7 - Language: All our tours are conducted in English.
10.1 - In addition to the rights mentioned in clause 9.3, we reserve the right to refuse a booking or terminate your holiday without any compensation or refund in the following circumstances: (a) If you fail to inform us in writing at the time of booking, or promptly thereafter, about any relevant medical condition or disability for which you require special assistance or attention from us or our suppliers. (b) If, during the holiday, we reasonably determine that you are unable to cope with the demands of the tour. (c) If your actions or behaviour are deemed unreasonable and are likely to cause distress, damage, danger, annoyance to other customers, employees, third parties, or to the property of any person.
10.2 - In the event that you are prevented from traveling or unable to complete your holiday due to the circumstances outlined in clause 9, our responsibility to you for your holiday will cease when we terminate the holiday.
10.3 - If we terminate your holiday in accordance with the conditions stated in this clause, you will not be entitled to any refund, and we will not be liable to pay any compensation to you as a result of the termination.
11.1 - Due to operational reasons, not all additional excursions listed on the tour itinerary or published online may be available during your tour. Please be aware that all additional and optional excursions are not guaranteed to operate.
11.2 - Our liability to you for your holiday, as well as any loss, damage, or injury you may suffer in relation to or as a result of it (whether caused by our employees or suppliers acting on our behalf or by us), shall be limited as follows:
11.2(a) - We shall not be liable in circumstances that we, our suppliers, and employees could not foresee or avoid, even with all due care, or for unusual or unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with the exercise of all due care.
11.2(b) - If your holiday includes travel on a ship, train, or aircraft, the carrier's conditions of carriage (copies of which are available from us on request) will apply. The carrier's liability to you may be significantly limited by its conditions of carriage and by international conventions. Our liability to you will also be limited to the extent permitted by applicable international conventions.
11.2(c) - In the event of a breakdown of a coach on a touring holiday, our liability will be limited. If, for any reason, we cannot provide a replacement coach, and you miss out on a significant attraction, we will reimburse the amount we have paid to the supplier. We will make every effort to replace or repair the coach at the earliest opportunity. However, delays may occur due to reasons beyond our control. In such cases, we are entitled to use a replacement coach that we consider appropriate to continue the rest of the journey. The replacement coach may or may not have the same amenities as the original coach.
12.1- Bolton Travel shall not be liable to the passenger or co-traveller for the following under any circumstances: (a) Discontinuation of the tour due to the loss, destruction, or missing of passports/travel documents prior to or during the tour culmination, and any further expenses incurred by the tour participant due to such loss/destruction of passports/travel documents. (b) Personal injury, delay, sickness, accidents, death, discomfort, increased expenses, consequential loss, and/or damage resulting from theft or injury, regardless of the cause. (c) Temporary or permanent loss/damage to baggage or personal effects, regardless of the cause. The term "howsoever caused" includes wilful negligence on the part of any person. (d) Loss of baggage by airlines, cruise lines, or surface transportation. (e) The airline not allowing the tour participant to board the aircraft for reasons beyond the control of Bolton Travel. (f) Failure on the part of an airline to accommodate tour participants despite having confirmed tickets. (g) Damage or loss caused by reasons beyond the control of Bolton Travel, including Force Majeure events.
12.2 - Bolton Travel's liability under this contract for your holiday, tour, excursion, or facility shall not exceed the total amount paid or agreed to be paid for the same and shall not include any consequential loss or additional expenses whatsoever.
12.3 - You are responsible for checking in for flights and coaches and presenting yourself for all pre-booked attractions during the holiday at specified times. Bolton Travel cannot accept liability for clients missing flights due to late check-ins or arrivals, and no credit notes or refunds will be given if you fail to take up any component of your tour.
12.4 - Some of our hotels may not have air-conditioning, fans, kettles, and other amenities you may be accustomed to. While we make efforts to contract hotels with these facilities, we do not guarantee or confirm the availability of these facilities. In the event that a hotel does not have these amenities, no compensation will be due for the non-functioning or lack of availability of these facilities.
13.1 - If you encounter a problem or have a complaint during your holiday, please inform the relevant supplier (e.g., hotel manager/staff) and our tour representative or holiday planner as soon as possible. You can also contact our customer care team by calling +447588463505 or emailing accounts@boltontravel.com. Either the hotel staff or our staff will make efforts to rectify the problem, where possible. However, if the issue remains unresolved to your satisfaction, please notify us in writing within 28 days from the end of your holiday.
13.2 - If a problem or complaint arises due to the negligence of any of our suppliers, subcontractors, or agents (as opposed to any negligence on our part or that of our employees acting within the course of their employment), we cannot accept liability if you do not report the complaint during the tour/trip or to the supplier, following the procedure mentioned above.
13.3 - We aim to respond to all complaints within 28 days. However, in some cases, it may take longer as we need to conduct thorough investigations and may need to wait for replies from suppliers or other third parties.
13.4 - Failure to follow this straightforward procedure deprives us of the opportunity to investigate and address your complaint while you were on the tour/trip/holiday, which may affect your rights under this contract. Therefore, we encourage you to follow the provided process in case of any issues or concerns.
14.1(a) - It is essential to ensure that you have sufficient time to apply for a passport, visa, passport renewals, travel documents, and any other required documents. Passengers are responsible for possessing all relevant travel documents, passports, visas, travel insurance, Covid vaccination certificates, etc., before the departure of their scheduled tour/holiday. Bolton Travel does not take responsibility or liability for obtaining or assisting clients with their visa application process. If a passenger is unable to travel or secure visas due to incomplete travel documentation or appointments after booking and confirming the tour/travel, the participant will be subject to the cancellation policy as stated in these terms and conditions. (i) UK CITIZENS - If you are traveling on holiday outside the UK, you must have a passport valid for at least six months from the date of your return to the UK. It is advisable to check with relevant embassies or consulates before booking your trip/holiday. (ii) NON-EC CITIZENS - Holders of Non-EU passports will likely require a visa for certain countries visited. Bolton Travel does not handle visa applications. It is your responsibility to submit all necessary documents accurately and on time to the relevant embassy/high commission/consulate. The visa approval is at the discretion of the relevant consulate/embassy/high commission, and we cannot be held responsible if the visa is refused for any reason whatsoever. It is advisable to process your visa application as early as possible, as processing times may take several months during busy periods. Passengers must ensure they have the correct visa and travel documents before traveling. If passengers are unable to travel due to not having the correct visas, the cancellation policy set in clause 5.1 will apply.
14.1(b) - Bolton Travel is not responsible for any loss or damage to your documents and passports caused by the embassy or relevant authorities.
14.1(c) - Customs & Immigration Delays and Enquiries: Bolton Travel will not be held responsible if you are stopped or held by any government department, such as Police, Customs, Immigration, or any other authorities of the destination country. The tour/trip will continue, and no financial or any other responsibility will be accepted by Bolton Travel. Passengers who are held back will have to make their own arrangements to reach their respective destination.
14.2 - Please check any travel documentation issued by us in relation to your booking as soon as you receive it. If you believe that the document is incomplete or incorrect, please contact us immediately. We will not accept liability for inaccuracies if we are not notified within 24 hours of issuance. Any associated costs related to amendments will be your responsibility.
14.3- Some airlines may require additional passport information (API), Air Suvidha, and other forms, and failure to provide this information may result in you being denied boarding. We do not accept responsibility if you cannot travel due to this, and no refund or compensation will be offered.
15.1 - Travel Insurance: UK citizens and other citizens are strongly advised to purchase comprehensive travel insurance that includes coverage for COVID protection, medical emergencies, and natural disasters before their travel.
15.2 - Recommended Travel and Medical Insurance: We highly recommend that all travellers purchase necessary travel and medical insurance from their country of origin. It is essential for all passengers to have travel insurance covering the entire duration of their holiday.
15.2(a) - Vaccinations, Health, Safety & Local Standards: Certain countries may require or recommend specific vaccinations as per the Department of Health guidelines. As regulations may change frequently, it is important to consult your doctor for advice on vaccinations suitable for your chosen holiday. We advise you to keep a record of any significant medical conditions and details of prescribed medications. Carrying certain drugs or medicine may require a letter from your doctor explaining the reasons.
15.2(b) - Allergies and Special Dietary Requirements: Travelers with severe allergies are strongly urged to take all necessary precautions before traveling, as we are unable to cater to individual allergies. Bolton Travel cannot be held responsible for actions of other passengers that may aggravate allergies suffered by another passenger. Additionally, we cannot guarantee that food served at restaurants and kitchen caravans is free from allergens (e.g., nuts) due to potential cross-contamination risks from products, people, and the environment.
16.1 - You are responsible for the full payment of any damage or loss caused by you or any member of your party during the tour. Failure to make payment for such damage or loss will result in your liability for any claims or legal actions against us or you (including any third-party legal costs) arising from the actions of you or your party.
16.2 - For safety and legal reasons, Bolton Travel will not be responsible for retrieving any lost property.
We strongly advise all travelers to have Travel Insurance in place prior to travel. We recommend purchasing insurance along with your holiday to ensure immediate coverage.
Bolton Travel operates in association with the Holiday Team and Brightsun Travel, who are our consolidators. We are committed to maintaining a high standard of service to you as per ABTA's Code of Conduct. For further information about ABTA, The Code of Conduct, and the arbitration scheme available to you, or if you have a complaint, you can contact ABTA at 30 Park Street, London SE1 9EQ, Tel: 0203 117 0500, or visit www.abta.com. Please note that day trips and tours of less than 24 hours will not be protected by the ABTA scheme unless your package includes overnight accommodation.
We are committed to complying with the General Data Protection Regulation (GDPR) and national data protection laws. We process your data only with your express consent, if it is based on a contract or pre-contractual measures on a service basis, or if relevant laws permit or require data processing. The data protection information provided covers both the currently applicable national legal framework and the requirements of the GDPR valid throughout Europe. We assure you that under no circumstances will we sell your data or pass it on to unauthorized third parties. When you make a booking, request a brochure, or sign up for our email updates, we securely store your contact details to provide you with information about products and services that may interest you. If you wish to stop receiving news, information, and offers about our holidays, please inform us in writing at accounts@boltontravel.com.
Information provided by Bolton Travel LTD is accurate at the time of publishing (November 2021). We have made every effort to offer an accurate description of all services, amenities, exchange rates, and places of interest. However, circumstances beyond our control can lead to changes, and therefore, we cannot be held responsible for such changes. These circumstances may include force majeure events, adverse weather/traffic conditions, hotel, or restaurant closures, overbooking of accommodations, restricted access to certain sights due to re-routing, and availability of services.
Terms and Conditions for Front Seats:
- The front seat cost is £10 per day and must be paid in full for the entire tour; it cannot be split or exchanged with another passenger(s).
- Front seats are only for adults; no children or infants are allowed.
- Seats are subject to availability at all times.
- Bolton Travel reserves the right to change your seat and refund the paid amount for the seats if they cannot be provided for any reason.
- Cancellation of booking based on not receiving front seats is not permitted.
- Any cancellation of your booking will result in a 100% cancellation charge for the front seats.
- Changes in departure dates, either by choice or by Bolton Travel, will not automatically entitle you to front seats for the subsequent booking; a refund will be provided if front seats cannot be provided.
- Front seats may not offer more legroom or be superior to other seats.
- Front seats cannot be cancelled once booked and are subject to a 100% cancellation charge.
- Front seats cannot be transferred to another passenger.
- Seat belts must be worn at all times.
- Front seats will not be provided to passengers who are pregnant or have medical conditions that prevent them from aiding other passengers in an emergency.
- Bolton Travel has the right to offer other front seats according to its seating policy at no additional cost.
- Applicable only to EU group tours.
- Front seats will be sold only in pairs and are not available to single travelers.
- Terms & Conditions for Special Offer (10%, 7% & 5%)
- The discount is applicable to adults and children above the age of two only; it does not apply to infant fares.
- The discount is applicable to the tour cost only and does not include optional seat supplements, flights, pick-ups, visas, or any other additional costs.
- The discount is applicable to the first five hundred passengers only, across all tours.
- Early booking full payment discount will expire on 30th November 2021 and is only applicable for bookings accompanied by a 100% payment. This applies to all European group (coach and flights) tours and UK day tours operating in 2022 (except January 2022 departures). Extension or changes in terms will be subject to our discretion after 30th November.
- If full payment is not received within 24 hours of sending us your booking, the 5% discount (if applicable) will apply.
- The 5% discount will expire on 31st January 2022 for all European group (coach and flights) tours and UK day tours operating in 2022. It will not be applicable to tours during the Easter, May Bank Holiday, or Spring Bank Holiday if this offer is extended beyond 31st January 2022.
- The discount cannot be combined with any other offer, early bird offers, or other discounts/offers introduced by Bolton Travel LTD.
- The discount can be applied only if the minimum payment has been made and will be applied to the final balance due.
- Any additions or changes made to an existing booking after the discount period will void the discount.
- The above discounts are subject to availability.
- This offer can be revoked without prior notice, at any time.
- If additional packages/passengers are added to the original booking, the discount will not apply once the offer has expired.
- The offer is not available to employees, partners, or affiliates of Bolton Travel LTD or any of its subsidiaries.
- We reserve the right to correct any incorrect pricing.
- Amendments to the original booking in the following manner will void the discount and incur normal T&C charges:
- Cancellation of passenger(s)
- Downgrade of tour
- Name change
- Tour date change
Under the DMCA or Digital Millennium Copyright Act, all content published online is protected under copyright law and remains the intellectual property of Bolton Travel Limited, regardless of whether the copyright symbol is present on the page. All content, regardless of its form (digital, print, or media), is protected under copyright law. This includes content on the website and material produced by Bolton Travel Limited or its authorized affiliates under the DMCA.
Bolton Travel Limited Tel: 00 44 208 144 5160 / 00 44 7903 812 874 accounts@boltontravel.com www.boltontravel.com Company registered in England no. 10728806
E&OE accepted.
Updated on 26th August 2023
All our Holidays are ATOL protected as we share ATOL 3853 with Brightsun Travel (UK) Ltd